Refund policy

Return, Refund & Cancellation Policy

Last updated: 9 August 2026

At SYA | Skin Youth Allure, we want every order from SYAOnline.Shop to reach you in perfect condition. Because skincare, personal-care and cosmetic products are sensitive hygiene products, our return policy is designed to protect both product safety and our customers.

1. Eligible Returns, Replacements & Refunds

Please contact us within 7 days of delivery if:

  • You received a damaged or leaking product.
  • The product is defective.
  • You received an incorrect product.
  • An item is missing from your order.
  • The product received is materially different from what was ordered or advertised.
  • The product appears to have been tampered with before delivery.
  • The product is otherwise eligible for a remedy under applicable Indian consumer law.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

2. Products That Cannot Normally Be Returned

For hygiene, safety and quality-control reasons, we normally cannot accept returns for:

  • Products that have been opened or used.
  • Products with broken or removed seals, where applicable.
  • Products returned because of a change of mind.
  • Products purchased by mistake after the order has been dispatched.
  • Products where the customer does not like the fragrance, texture, colour or feel.
  • Products that have been damaged after delivery due to improper storage, handling or use.
  • Products purchased from another retailer, marketplace or website.
  • Free gifts, samples or promotional items, unless damaged or defective.

These restrictions do not limit your rights where a product is defective, damaged, contaminated, incorrectly supplied, materially different from its description, or otherwise covered by applicable consumer law.

3. Skin Sensitivity & Allergic Reactions

Skincare products can perform differently from person to person.

We recommend reviewing the complete ingredient list before use and performing a patch test where appropriate.

A personal sensitivity, irritation or allergic reaction does not automatically mean that a product is defective and therefore does not ordinarily qualify for a return or refund.

However, if you believe that a product is defective, contaminated, incorrectly labelled or otherwise unsafe, please stop using it and contact us immediately at care@sya-ls.com.

4. How to Report a Problem

Email us at:

care@sya-ls.com

Please include:

  • Your order number.
  • Name used while placing the order.
  • Product name.
  • Description of the issue.
  • Clear photographs of the product and packaging where relevant.
  • Batch number and manufacturing/expiry details where relevant.

We may request additional information reasonably required to investigate the issue.

Please retain the product, outer packaging, invoice and shipping label until your request has been resolved.

5. Damaged, Leaking or Incorrect Products

If your order arrives damaged, leaking, defective or contains the wrong product, please contact us within 7 days of delivery.

Once the issue is verified, SYA may provide:

  • A replacement at no additional cost; or
  • A refund to the original payment method.

Where the issue is confirmed to be attributable to SYA, any reasonable return shipping costs will be borne by SYA. In all other cases, return shipping (if applicable) will be borne by the customer.

6. Missing Items

If an item is missing from your delivered package, please notify us within 7 days of delivery.

After verifying the shipment, we will arrange an appropriate replacement or refund for the missing item.

7. Order Cancellation

You may request cancellation of an order before it has been dispatched by contacting us at care@sya-ls.com as soon as possible.

Once an order has been packed or dispatched, cancellation may no longer be possible.

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

8. Refund Processing

Once a refund is approved, it will normally be initiated within 5–7 business days.

After we initiate the refund, the time taken for the amount to appear in your account depends on your bank, card issuer, UPI provider or payment service provider.

Refunds will normally be processed to the original payment method used for the purchase.

For payment methods where a refund to the original source isn't technically possible, we may request appropriate bank or UPI details after verifying the customer.

9. Shipping Charges

Original shipping or delivery charges are normally non-refundable.

However, where the refund results from:

  • A damaged or defective product;
  • An incorrect product supplied by us;
  • A missing product; or
  • Another error attributable to SYA,

applicable shipping charges may also be refunded.

10. Orders Refused or Undeliverable

If an order cannot be delivered because of an incorrect/incomplete address, repeated unsuccessful delivery attempts, refusal of delivery or other circumstances attributable to the customer, actual shipping and return-to-origin charges may be deducted from any refund where legally permissible. In such cases, return shipping costs (including return-to-origin charges, if applicable) will be borne by the customer.

11. Products Purchased Elsewhere

This policy applies only to purchases made directly through SYAOnline.Shop.

Products purchased through Amazon, Flipkart, another marketplace, retailer or distributor are generally governed by that seller's applicable return and refund procedure, subject to your statutory rights.

12. Late Delivery

We work with third-party logistics providers and make reasonable efforts to deliver orders within the estimated delivery period shown at checkout or communicated to you.

If an order is materially delayed beyond the stated delivery schedule, please contact us so that we can investigate and provide an appropriate resolution in accordance with applicable law.

Delays arising from events outside reasonable control, including natural disasters, extreme weather, government restrictions, transport disruptions or other force-majeure events, may require additional delivery time.

13. Promotional Offers & Bundles

Where products are purchased as part of a bundle, combo or promotional offer, any refund will take into account the actual promotional price paid.

If a free product or gift was provided as part of an offer and the entire qualifying order is returned, we may require the promotional item to be returned as well.

14. Consumer Rights

Nothing in this Return, Refund & Cancellation Policy is intended to exclude, restrict or override any rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws in India.

15. Customer Support & Grievance Redressal

For returns, refunds, cancellations or order-related assistance:

Email: care@sya-ls.com
Website: SYAOnline.Shop

Grievance Officer

Grievance Officer
Email: care@sya-ls.com
Phone: 9886348000

Consumer grievances will be acknowledged within 48 hours and will be addressed within the period prescribed under applicable law.

SYA | Skin Youth Allure
SYAOnline.Shop